Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Changing network settings to use any Public DNS should re-gain full access for the device. It'll help to protect any device that's connected. 168. Virgin Phone Switchover. To confirm Web Safe is working try going to. All the domains I tried work fine on Virgin Media. 3. I used to enable it for many years. Register or sign. 1. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Learn more. It stops all kind of rubbish from popping up which we’re now stuck with. Login in the the Virgin Media online account and try the to enable websafe. ”. 1. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. It was easy to login into my virgin media account and change the settings. If your Virgin Mobile is connected to your home broadband, you can browse protected. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. I have just had VM broadband installed. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. SpeedQuickStart, set up and connections. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Hi Travis, Since last Monday, the child/web safe has stopped again. Entertain me; Broadband Deals. Account - Mobile. I’m pretty sure I had it turned on in my old house and it was fine. Seems to be OK this morning. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. I'm a Very Insightful Person, I'm here to share knowledge. 0 Kudos. I can't do this. If the problem persist post back here to have issue flagged to the forum team. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. on 06-04-2023 07:40. Bought a new HP laptop, has windows 11. 100, but both do not work. uk, which will give you a rough idea on if it's a single ISP in the UK that's. Manage Your Account. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. com (connection reset error). Options. It’s important you choose a passcode that’s different to the one you use to unlock your device. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Browse Virgin Media Virgin Media Community. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Installed Web Safe on Mac. I checked the DNS entries for NordVPN. Navigate to the My Apps tab and select Web Safe from the menu. Now it is broken broken. I do not pay the extra £3 a month for the internet security. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Unlike some posts here, I want Child Safe to work. QuickStart, set up and connections. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. My Virgin Media App. VPNs we tested to unblock various forbidden resources. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Tuning in. TAlmontaser. I don't work for Virgin Media, I'm a VM customer. 4. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. For more tips on how to keep your kids safe online, visit Internet Matters. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. Child Safe not working. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. 1). 4. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. I advise that. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. 100 and 194. New to Virgin Media Store Rent now. We would like to show you a description here but the site won’t allow us. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Open any browser and, in the address bar, type Virgin Media IP address — 192. For some customers the Web Safe adjustments are not functioning. Web Safe only works on devices connected to your Virgin Broadband at home. Virgin Media customers can get unlimited online protection. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media; My Virgin Media; Shop; Help;. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. For fraudulent e-mails, forward to phishing@virginmedia. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Try again to see if problem persists. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. This is my first post here as I normally find a solution to my problems or manage to work them out myself. Switch on Child Safe. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Abdelmonem. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Have not changed anything at our end. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I added it to the 'allowed websites' list, and it's working fine. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Registration is fast, simple and absolutely free so please join our community. Mobile Your Account. QuickStart, set up and connections. Mobile Your Account. Networking and WiFi. yesterday | Posted in Security. 8. To turn parental controls off on Android, you need to go to the Play Store. please help. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Parental Controls and select the setting to “off” to disable parental controls. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Just sign into My Virgin Media and. What do the colours mean? Yellow. We would like to show you a description here but the site won’t allow us. The disaster is that i have called the customer services for. Not able to access websafe_setting page (able to go to update_profile page). If you go to is the AS Name reported as Virgin Media?. 100). Problems in the last 24 hours. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 0. These tools can be installed across all devices, including mobile phones, computers and consoles. Regards Paul. 0 for any website I want to block. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Networking and WiFi. Virgin Fibre Areas only. 1 or whatever else you like. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. com, @blueyonder. Home Phone. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Networking and WiFi. QuickStart, set up and connections. Still not working. 168. Changing network settings to use any Public DNS should re-gain full access for the. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. org. Virgin Mobile. Login in the the Virgin Media online account and try the to enable websafe. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Manage Your Account. Log in to your Virgin Media account using your email address and password. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. SpeedWe would like to show you a description here but the site won’t allow us. Networking and WiFi. Options. If you changed the computer's network settings to use any Public DNS does that re-gain access. Options. com:Y54kpX5g: curl -v smtps://smtp. 8. 1. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Security matters. Stream from Virgin Media. 1 for Families | Cloudflare. Go to My Apps. I activated it yesterday, & it confirms my settings. Browse Virgin Media Virgin. Any advice on how to proceed. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Your link takes me to the internet security page, and it shows how to switch on parental control. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. . Also check the dns settings of your vpn while you're there. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Enter your credentials and press OK to log into the router settings menu. I am now making a complaint to OFCOM on their website - suggest you do the same. By default Web Safe blocks access to VPN sites. Please look out for. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Virgin Media and you have confirmed Child Safe is on. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. What to do?Hi, I contacted VM twice. Switched On Families. You could also try a tracert via VM to see if it hangs. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Security matters. 123 and 194. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. on 08-02-2023 16:22. It is turned on but not blocking any websites. o. What to do if Virgin Media Web Safe isn't working. 2) Some sort of malware on devices. I am more than happy to take a look into this for you. Browse Virgin Media Virgin Media Community. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. For customers using VPN or Handset encryption services, the above protections will not work. Manage Your Account. Virgin Media: Web Safe. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. * Call costs may vary. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Stay safe online. Security matters. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Virgin Media takes online safety seriously. 168. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. This was working for me until about August. 168. Select Parental Controls in Virgin Media Web Safe. Hey @DavidCalla,. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. com 194. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. The process will be quite similar for other top VPNs like PIA, Cyberghost,. Further exclusions & legal stuff apply. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Virus Safe - Enabled. Account - Mobile. com -u username:password. 2. Rather than Live Chat, it works like a text message conversation. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. 1 for Families | Cloudflare. run the Standard test and confirm the Hostname. Click the big on/off icon to connect. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. All its engineers are on our doorstep here in Essex. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. com and we’ll look into them. e. 8. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Manage Your Account. Networking and WiFi. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Networking and WiFi. Joining in. 168. QuickStart, set up and connections. Not good enough. Options. What’s more, it’s compatible with all. TAlmontaser. Manage Your Account. Any website unsuitable for children is blocked by default. im currently using an iPhone X pro. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Unlike some posts here, I want Child Safe to work. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I added it to the 'allowed websites' list, and it's working fine. I am sorry to hear you have been unable to make any changes to web safe. It’s easy to turn on. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Stay safe online. Please enter your email. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. Account - Cable. 1. Child safe is not working. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 5. Child Safe show is off but it's on and can't change it. If it’s not a technical issue you need help with then we’re here to support you on. If you’ve got a quick question, you can use our Virtual Assistant service. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Login in the the Virgin Media online account and try the to enable websafe. Thanks for your patience while we work to fix things as quick as we can. com 9. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. a month ago. Apply the Public DNS to the computer / device / your own Router i. Phone. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. A new secure password will be generated for you. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. This means the Hub is in modem mode and won’t be sharing WiFi. * Call costs may vary. ” This is. This is a known issue and our teams are working on a fix. 0 Kudos Reply. . I’ve seen previous posts suggesting going to the 1. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I would be happy to take a further look into this for you but would need to confirm a few detai. I've flagged this with VM before and nothing happened. Staying safe online with Virgin Media Web Safe. If the problem persist post back here to have issue flagged to the forum team. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Hi there @MrsG101 . never-displayed Additional options Related Device or Service. Options. com nslookup protonvpn. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Sorry that your web safe is not working on a particular site. Learn whether it’s issues in your area or faults with your services. Login in the the Virgin Media online account and try the to enable websafe. For Child Safe to work the device must be use Virgin Media's DNS. After that, it’s just £3 per month (or £30 a year). shows connected to Virgin Media Business. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. on 03-11-2022 16:13. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Stay safe online. Seems it was a common problem, hence why the website ended up with an apology last night. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos. Also, that you're using the Virgin Media DNS servers (they are 194. We would like to show you a description here but the site won’t allow us. run the Standard test and confirm the. 67. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. 2. Packages. Web Safe will help you block access to web sites known to be infected or to distribute Malware. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Try computers with Cisco’s OpenDNS using 208. Hi my child safe is on but no sites are getting blocked. Stay safe online. Child safe not working. Contact the site operator for further help. Entertain me; Broadband Deals. Reply. It is showing as switched on, but nothing is being blocked. I have an issue with my additional Virgin web email account. QuickStart, set up and connections. 4. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 100 nslookup protonvpn. Virgin Media; My Virgin Media; Shop;. 1/help for specific device where Web Safe is not working. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. 1/help for sp. My Virgin Media App. So I requested a password reset. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. I did try to access a restricted site over the WIFI and. Virgin media asked me via Twitter to post here to see if someone can sort this out. uk. uk and @virgin. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Manage Your Account. I have effectively worked around this in a similar way. I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved.